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To contact Citibank customer service, dial (888) 248-4226 and follow the prompts to enter your account information, Social Security number, or taxpayer ID number. This will connect you to a live Citibank representative who can assist with your inquiries or direct you to the right department.
Citigroup offers a wide range of services. When you need to contact their customer service, it might be confusing if you don’t reach the correct department for your specific needs. To help with this, their website has different pages dedicated to customer service support, each tailored to the specific Citigroup product you require assistance with. This makes it easier to get the right help efficiently.
How to Contact CitiGroup customer service
To contact CitiGroup Customer Service, you have several options:
- For general banking services, call 1-800-374-9700. If you have a hearing or speech impairment, use TTY: 1-877-693-0372.
- To apply for an account, call 1-800-745-1534. If you have a hearing or speech impairment, use TTY: 1-800-992-9833.
- For Spanish language service, call 1-800-360-2484. If you have a hearing or speech impairment, use TTY: 1-800-945-0258.
- For general support, call 1-888-248-4226. If you are outside the U.S., dial 210-677-3777. For those with hearing or speech impairments, call 1-800-945-0258.
CitiGroup also offers online customer support through its online banking portal. You can access customer service and other online banking features by downloading the CitiGroup app from the Google Play Store or the App Store.
To find specific customer service contact information, you can visit the Contact Us page on their website to search for the assistance you need.
How can I reach the Citibank credit card customer service?
To contact Citibank credit card customer service, you have several options:
- Visit their website or use the Citi Mobile App to send a message.
- Call them at (800) 950-5114.
- Go to your nearest Citibank branch.
- Write a letter to:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
If you opt to chat with them online, note that online chat may have longer wait times.
To reach Citibank credit card customer service, you can call them at 1-800-347-4934. If you need to make a payment by mail, send it to CitiGroup, P.O. Box 9001037, Louisville, KY 40290-1037.
Corporate, commercial, and small business customer service
Here are the customer service options for different types of CitiGroup customers:
- Corporate Customers:
- If you are a corporate customer of CitiGroup, you can access customer service by visiting the institutional business page. This means you should go to their specific webpage designed for corporate clients to find the assistance you require.
- Commercial Clients:
- For commercial clients, the process is a bit different. You can reach customer service by logging into your commercial banking account. This means you’ll need to access your account online to get in touch with their support team.
- Small Business Customers:
- CitiGroup provides a range of services for small businesses. To find the services you need, you can start by visiting the small business web page on their website. This dedicated webpage will guide you in locating the right services for your small business needs.
- Alternatively, you can contact their customer service for small businesses by calling 1-866-422-3091. They are available to assist you from Monday to Friday between 7:00 am and 11:00 pm. This means you can reach out to them over the phone during these specified hours for help with your small business banking needs.
In summary, CitiGroup offers different avenues for customer service depending on whether you are a corporate customer, a commercial client, or a small business owner. You can either visit specific webpages tailored to your needs or contact them by phone during their designated service hours.
Citibank mortgage customer service
If you have questions about your Citibank mortgage or want to apply for one, you can get information on their mortgage page.
To contact their mortgage department by phone, call 1-855-839-6253. If you need to make payments by mail, send them to CitiMortgage, Inc., P.O. Box 78015, Phoenix, AZ 85062-8015. For any issues or questions about your mortgage, send your correspondence to CitiMortgage, Inc., P.O. Box 6728, Sioux Falls, SD 57117-6728.
Citibank servicemembers customer service (Military)
The Servicemembers Civil Relief Act (SCRA) offers protections to U.S. military members. If you’re an active-duty service member facing financial issues like credit card debt or mortgage problems, you can contact Citibank for assistance at 1-877-804-1082. If you’re outside the U.S., you can call collect at 1-605-335-2222.
To request help, you can provide proof of your military service, such as your Department of Defense (DoD) orders or a letter from your commanding officer. Send these documents to Citi Customer Service, SCRA Unit, P.O. Box 790389, St. Louis, MO 6379. Alternatively, you can fax them to 1-866-533-0503 or email them to [email protected].
How to talk to Citibank customer service by phone
To talk to Citibank customer service by phone, follow these steps:
- Dial Citibank’s customer service phone number at (888) 248-4226.
- Provide your account, Social Security number, or taxpayer ID number as requested.
- Once connected, speak with the live representative for assistance.
If you prefer not to speak to Citibank customer service over the phone, you can explore alternative methods for assistance.
More Citibank customer service phone contacts
These are contact phone numbers for various services offered by Citibank:
- Citi Private Bank Customers: (855) 839-6250
- Citigold Private Client International: (813) 604-3080
- Citigold Private Client International: (877) 309-0914
- Citigold® Banking: (866) 405-4036
- Citigold® International: (866) 637-9042
- Citigold® International Outside the U.S.: (813) 604-3006
- Citi® Cards: (800) 950-5114
- Costco Credit Card: (877) 343-4118
- For a new mortgage or refinance: (800) 248-4638
- For existing mortgage accounts with Citi: (800) 667-8424
- Global Executive Banking: (866) 213-0890
- Global Executive Banking Outside the U.S.: (813) 604-3290
- International Personal Banking: (800) 568-8555
- International Personal Banking Outside the U.S.: (813) 604-3000
- Mortgage and Home Equity: (855) 839-6253
- Online Banking Support: (800) 374-9700
- Online Banking Support TTY: (877) 693-0372
- Personal Loans: (800) 685-0935
- Private Bank: (800) 870-1073
- Private Bank Outside the U.S.: (210) 677-3781
- Retirement Services: (800) 695-5911
- Retirement Services TTY: (800) 788-6775
- Accounting/Billing: (800) 745-1534
- Apply for an Account and Check your Application Status: (800) 992-9833
- Apply for an Account and Check your Application Status TTY: (866) 513-7802
- Citi Private Bank CitiBusiness Accounts: (888) 967-8200
- Citigold® Banking: (888) 201-4523
- Citi® Cards Business Customer Service: (855) 505-2484
- Citi Online for Small Business: (800) 285-1709
- CitiBusiness Online Support: (877) 528-0990
- Small Business Banking: (800) 788-0002
- Small Business Banking TTY: (800) 283-7918
- General Info (Automatic assistance): (212) 559-5091
- Fixed Income Investor Relations: (212) 559-2718
- Investor Relations: (833) 399-0014
- Personal Information: (305) 347-1498
- Latin America: (212) 559-1000
- North America Citi operator: (212) 793-0710
- North America U.S. related inquiries: +44 207 508 2352 (for Europe, Middle East, Africa)
- Technical Support: (877) 836-9132
These numbers are for contacting Citibank for various services and inquiries, depending on your specific needs.
What is Citibank customer service 24/7 phone number?
Citibank’s customer service operates 24/7, which means it is available to assist customers at any time of the day or night. You can reach Citibank’s customer service by calling their phone number, which is 1-800-950-5114 if you are in the United States.
If you are calling from outside the United States, you can use the international collect number 1-210-677-0065 to get in touch with Citibank customer service. This ensures that customers can seek assistance or information from Citibank around the clock, regardless of their location.
How can I reach Citibank customer support via email?
To reach Citibank customer support via email, follow these steps:
- Citibank doesn’t offer a direct email address for customer support.
- Instead, log in to your Citibank account through the online website or mobile app.
- Once logged in, navigate to the “Contact Us” section.
- Choose the relevant topic or category for your inquiry.
- Look for the “Send a Secure Message” option and select it.
- Compose your message and submit it through this secure messaging system.
This method allows you to communicate with Citibank’s customer support team electronically while maintaining security and privacy.
How do I speak to Citibank customer service USA?
To speak to Citibank customer service in the USA, you can call their customer service number at 1-800-950-5114. If you use a TTY device, you can dial 711 or use another relay service to communicate with them.