Why can’t Cash App verify my identity? (2024): What to do [FIX]

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Are you asking “why can’t Cash App verify my identity?” You are not alone; a lot of users are having issues verifying their Cash App accounts.

Cash App is one of the most widely used financial apps in the country with almost 40 million users, and because of that, the US government requires them to gather basic information about all their users. They also have some limits on the maximum number of transactions you can perform. If you try to go above those limits, Cash App will automatically prompt you to verify your identity.

Cash App may also request that you verify your identity even without reaching those limits if they feel suspicious about your account.

This detailed guide will provide all the possible fixes to “Cash App can’t verify my identity” and “Cash App verify identity not working” issues in addition to the reasons.

Why can’t Cash App verify my identity?

If you’re having trouble getting your Cash App account verified, there are a few things you can do to try and fix the problem.

First, make sure that the image of your photo ID is clear and legible. If it’s not, try taking a new photo or scanning your ID again. If your ID is still not being accepted, try using a different form of identification. Cash App accepts a variety of IDs, so if your driver’s license isn’t working, try using your passport or state ID. If you’re still having trouble, you can try reaching out to Cash App’s customer support for help.

If Cash App can’t verify your identity even after you’ve provided all the necessary information they requested. There are several reasons and fixes.

Personal details disparity

If they are requesting your ID photo, it’s possibly because the information you provided is not matching up with what they are pulling from a third-party verification source. This can be quite frustrating because no one knows your date of birth better than you but if the information you provided is different from what they pulled off from their third-party verification system, you will be required to resubmit a photo of your government-issued ID.

Snap a clear image of your photo ID

Another reason why Cash App may not be able to verify your identity could be because of the quality of the photo. If Cash App declined your photo ID, you’ll need to retake a new picture when prompted and resubmit to Cash App.

One great suggestion is to make sure you clean the back of your smartphone camera. It’s easy to sometimes put your fingerprints on it and that can blur the camera and diminish the quality of the picture — and if Cash App can’t see all the details of your ID clearly, they will let you know they cannot verify your identity.

Also, make sure there is enough lighting when you’re taking the picture of your ID. Lak of enough light will create too much shadow and Cash App will not be able to verify your identity. Not necessarily too much light as that may create a huge glare on your ID as well.

Use another phone with a better camera

What if you’ve done all of the above and everything you could and still cannot get Cash App to verify your identity. Another thing you can do is switch phones and use a better camera. If you have maybe a late model iPhone or Android phone that has a low-quality camera, try taking your photo on a different or newer phone with more megapixels that will allow Cash App to clearly see and review the information on your photo ID.

So clean your smartphone camera and make sure there’s enough light when taking the picture and if that fails to get you verified on Cash App, try using a new camera phone.

Delete Cash App and re-download

If you tried all of the above methods and still can’t verify your identity, another option will be to delete Cash App and then reinstall it. The process is understandably annoying but one thing to do before you delete the app is to have all your correct login credentials safe somewhere.

So delete Cash App from your smartphone and re-install it from the app store, and then re-do the verification process again. This process should work if it’s a software bug issue, think of it as rebooting your smartphone or restarting your computer. If there’s some sort of a bug in your particular Cash App, deleting it and re-downloading the app will clear out the bugs.

Create a new Cash App account

Finally, if you still cannot verify your identity on Cash App, the last resort is to create a new Cash App using a new email account or a new phone number. This is not an ideal situation because you already have an account but had to set up a new account. A lot of users have said they were able to verify their identity by setting up a new Cash App.

Once again, this process should be the last resort to verify your identity on Cash App because it’s kind of an annoying process to set up a completely new account but if you did everything by entering your identification and they keep telling you that you can’t verify your identity, you have no other option than to use the last resort which should work.

I’ve done everything but Cash App still won’t verify my identity

First, make sure you’re using the latest version of the app, or try verifying your identity with a different phone again.

There are three notable mistakes users make when trying to verify their identity on Cash App. They are:

Incorrect name

Some users make typographical errors also known as spelling mistakes when typing in their names into the app. If Cash App has different spellings of your name, they will reject your verification request.

Incorrect SSN

Social Security Number (SSN) is one of the most essential information necessary to verify your Cash App account. If you entered an incorrect SSN, even by mistake, Cash App won’t verify your account.

Under 18

If you are under 18, you won’t be able to verify your identity. Cash App verification is reserved for only those over 18.

It is important to clarify that under 18s can download Cash App and create an account if you are between the age of 13 and 17 years. However, you create an account using your parent’s phone number or email cashtag$. Cash App will require your parents’ permission to create the account. If your parent approves the request, you’ll be able to also order a Cash App Card even as a teen and also be able to receive direct deposits.

Unable to scan license or back of ID

Sometimes, the reason why Cash App can’t verify your identity is that the scanned image of your photo ID is not clear and legible. If Cash App can’t clearly identify your photo ID, then your verification request will be rejected.

Bottom line: Why can’t Cash App verify my identity?

There are various reasons why Cash App can’t verify your account, usually either because of a blurry photo ID or you entered the wrong personal details such as an incorrect name and SSN. Whatever the reason may be, If you tried all the possible fixes in this article and you’re still having trouble, you can reach out to Cash App support for help.